Virgin Media Community

[Arkle64]

hi

i want to roll back my hub3 to a router/modem but when i input s/n of hub i get not authorised s/n is not correct. 

I am certain it has been put in correctly    

any thoughts ?

[Pars]

Check you are using the number printed on the bottom of the hub and that you aren't confusing it with the wifi password.

[MikeRobbo · Accepted solution]

To access the Hub Settings you don't need the Serial Number, you need the Settings Password.

Note: In modem Mode you need to use an ethernet cable connected device to connect to the Hub.

[Arkle64]

Tried to get access but got following reply

401 Unauthorized
Access to this resource is denied, your client has not supplied the correct authentication.
We can help you reset your router's admin password. You need your router's serial number, which can be found on the router label. Enter your router's serial number in the field and click the Continue button.

Enter the router's Serial Number:

(You can find it on the router product label.

[gary_dexter]

That doesn't sound right at all..

Have you rebooted the hub then tried?

[Arkle64]

yes tried many solutions wonder if Virgin has blocked me

[gary_dexter · Accepted solution]

Why would they block you?

If the password isn't working then factory reset the hub by doing a 60 second pinhole reset

[Sambathedog2020]

have you tried the reset button on the back of the hub?

Hope this helps.

[Arkle64]

would the 60 second reset take it back to router and modem mode without any further adjustment\.
and to complete a pinhole reset do I disconnect the hub

[gary_dexter]

The reset will take it back to factory defaults which is router mode.

All the passwords and wifi SSID's will be as per the sticker on the bottom of the hub.

Leave the power etc. on and just hold the button in for 60 then let go.