hub connection

[Chrisevanz]

why can’t i connect to my hub on the virgin connect app to make adjustments

[Client62]

Connect to the Hub menu at : http://192.168.0.1/ 

We have been with VM since 2017, we don't use the VM Carp app !

[Chrisevanz]

tried that and it’s just a blank screen

[Client62]

Do you have a VM Hub 4 ?  

If Yes,  the menu has failed & this is the 3rd customer today with the same issue.
Expect the VM Connect app to not connect or to get stuck in an Optimize Wi-Fi loop.

The only option is to press the RESET button for 60 seconds and leave the Hub 4 powered on to revert to the shipping condition.  If after proceeding as mentioned above, the Hub 4 menu still does not work (or soon fails again) it is time to request a replacement Hub.

[Roger_Gooner]

Always log in with Ethernet cable, always worked for me.