Virgin Media Community

[trina2]

hi i am trying to access my settings to get 2 separate wifi i need a 2.4ghz and a 5ghz as some of my devices need 2.4, i have entered the settings password and it says not correct, i have never changed the password, it is new hub, what can i do?

[g0akc]

• Check you're using the correct password ( not the WiFi one)
• Factory reset (long pinhole press) 

[trina2]

i am using the correct password 

[Lee_R]

Hi trina2, thanks for posting and welcome to our community.

Sorry to hear that you've followed the instructions here, on how to log into your hub and it's not working for you. I am also sorry for any inconvenience this may be causing you.  Have you also tried doing a pin reset of your hub as per here?  It essentially takes your hub back to factory settings but clears most issues. Please do update us with how things are going and if you need our assistance?

Regards

Lee_R