hub 4 replacement for hub 3

[Merrylegs]

End of contract.. new contract included me getting a HUB 4 router, took off my Hub3 and set new hub going, it had white light to start, then started pulsing then went red, rang the help line in the box, the helper said they were getting lot of this with hub 4, after couple of minutes he told me to turn it off and hang up and he would call back in 10 minutes with solution.. still waiting for call back a day later, put hub 3 back on, luckily that still works, am I best to stick with my Hub 3.

[Tudor]

If the Hub3 still works it means the Hub4 was never activated and that why it would not work. You can only have one hub active on your account at any one time. If you want to try again you will need to get the Hub4 activated by calling Equipment activation on 0800 953 9500.

It's very very rare that VM will call you back, it's just a way of the call handler getting rid of your call!