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foxy501
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hub 3

 

how do i go about getting a new hub i have a hub2 was promised a hub 3 it never came i do not want to spend hours on the phone

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jbrennand
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Re: hub 3

You could try the "free" SH1/2/2ac upgrade/replacement scheme - see the link below - as they are trying to get everyone onto Hub3/4’s (there may be a small delivery charge).

https://www.virginmedia.com/shop/hub-swap.html?buspart=uk_app_connect2_hubswap

It works first time for about 50% of customers, but if you get the - "Ooops - please call" message, then it usually means you are on an old package that the computer can’t recognise so they want to speak to you about it.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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