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hub 3 dual frequency splitting

This is probably a simple solve however, when I split the dual frequency to 2.4ghz and 5 ghz why about an hour later has the router combined the two frequencies into a single ssid and how can I stop it. It causes connection issues to equipment further away from the router which is why I need a single 2.4ghz ssid.

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Re: hub 3 dual frequency splitting

For clarification, you mean that you rename the 2.4 and 5 signals with separate names, and the Hub 3 is reverting to a default set up where they have the same name?  And before it reverts, you have checked that your wifi devices can see and connect to the two renamed signals?

One thing you can try is a pinhole reset of the Hub3, then applying your preferred settings again.  If that still doesn't work, then you have two options - wait for the forum staff to respond (no point phoning first line tech support, they're useless), or buying your own router or wifi mesh system.

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Re: hub 3 dual frequency splitting

Thanks for the reply, all the devices connect to the respective signals. The issues is the router reverts to a single ssid after about an hour. Your bang on about the Tech no help line, if it is not solved by turn it off and on again they are stumped.
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Re: hub 3 dual frequency splitting

When it reverts to a single SSID, is that one of the SSIDs that you gave it during the renaming process or is it the default SSID the Hub came with?

 

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

Electron
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Re: hub 3 dual frequency splitting

That's the thing, it always had two separate ssids. Its only since the messed up smart wifi that the issue has presented its self
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Re: hub 3 dual frequency splitting

Well turn off the 'smart WiFi' feature then.

 

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

Electron
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Re: hub 3 dual frequency splitting

Love the answer Tried that 🙂 its like someone at virgin is trying to tell me to leave it alone you will have (dumb) smart wifi
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Re: hub 3 dual frequency splitting

Morning matrixguide,

 

Thanks for your post and welcome to our community 🙂

 

Sorry to hear you've been having a few issues with the connection.

 

Let me know if this is still a problem for you and I can pop you over a private message and take a closer look at things 🙂

 

Kind regards, 

 

Alex_Rm

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Message 9 of 10
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Re: hub 3 dual frequency splitting

Hi,

Just received a new Smart Hub and I'n no longer etting the option of a 5G connection.

My son uses Xbox in the same room as the router.

Should I try and split the frequencies so he can use just 5G?

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Re: hub 3 dual frequency splitting

Any advice from anyone is much appreciated.

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