Menu
Reply
james1947
  • 28
  • 1
  • 2
On our wavelength
69,273 Views
Message 1 of 30
Flag for a moderator

hub 3 5ghz and 2.4ghz

ok just got new hub 3 changed every thing over to the new hub, problem with my smart plugs cant connect to the new hub is it ok to turn off 5ghz and set them up on 2.4ghz then turn  5ghz back on after i have connected the plugs 

0 Kudos
Reply
Ernie_C
  • 18.93K
  • 2.07K
  • 4.76K
Very Insightful Person
Very Insightful Person
69,265 Views
Message 2 of 30
Flag for a moderator

Re: hub 3 5ghz and 2.4ghz

You would be better separating the two bands by changing the name of one to allow you to explicitly connect to either band.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

james1947
  • 28
  • 1
  • 2
On our wavelength
69,257 Views
Message 3 of 30
Flag for a moderator

Re: hub 3 5ghz and 2.4ghz

i read that before but im not that tech minded so im looking for a simple  salutation  

0 Kudos
Reply
jpeg1
  • 5.48K
  • 284
  • 906
Superstar
69,241 Views
Message 4 of 30
Flag for a moderator

Re: hub 3 5ghz and 2.4ghz

Ernie_C's solution is the correct one. 

If you know how to turn the WiFi on/off then you can change the names. It's the same menu.

jbrennand
  • 26.52K
  • 2.7K
  • 4.92K
Very Insightful Person
Very Insightful Person
69,228 Views
Message 5 of 30
Flag for a moderator
Helpful Answer

Re: hub 3 5ghz and 2.4ghz

Go into the Hub3 settings... (type in http://192.168.0.1 or http://192.168.100.1 if in modem mode) into your web browser’s url box) and login with settings password on the Hub's base sticker (or your own if you changed it) and in "smart wifi" disable "channel optimisation" - save changes. Then, go to advanced>wireless>security, rename the 2.4 & 5 GHz network ssid's. Just change 'em to whatever you like and something that will differentiate them (e.g - xxxxx2 & xxxxx5) -- use the same password if you like, Then, save/apply settings and restart the Hub. Your 2 wifi networks will now be clearly separated - and you can then select the network you want to connect to individually from the "available networks" list on each device. 5 GHz is usually better and subject to less interference (and is better for iDevices ) than the 2.4 one - although this one has the better "range" and some older/cheaper/dumber devices can only use this one.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
vircom
  • 1.86K
  • 181
  • 441
Super solver
69,228 Views
Message 6 of 30
Flag for a moderator
Helpful Answer

Re: hub 3 5ghz and 2.4ghz

You need to give each band their own SSID, otherwise devices may try to reconnect to the other band following any interruption. Plenty of idiots guides on how to do it on the forum if you use the search function. Not checked but Youtube may even have a video?
0 Kudos
Reply
james1947
  • 28
  • 1
  • 2
On our wavelength
69,215 Views
Message 7 of 30
Flag for a moderator

Re: hub 3 5ghz and 2.4ghz

ok thanks, but knowing me i will probably bugger it up but will have a look on you tube, and copy and paste your answer and keep it  

vircom
  • 1.86K
  • 181
  • 441
Super solver
69,207 Views
Message 8 of 30
Flag for a moderator
Helpful Answer

Re: hub 3 5ghz and 2.4ghz

If you do "bugger it up" just do a 30 second pin hole factory reset and start again after the hub has automatically downloaded the latest software.

Good luck
0 Kudos
Reply
james1947
  • 28
  • 1
  • 2
On our wavelength
69,201 Views
Message 9 of 30
Flag for a moderator

Re: hub 3 5ghz and 2.4ghz

ok thanks for all your help from every one of you will try this someday next week 

0 Kudos
Reply
Rojo1234
  • 6
  • 0
  • 0
Tuning in
68,266 Views
Message 10 of 30
Flag for a moderator

Re: hub 3 5ghz and 2.4ghz

Hi

I’m afraid this method just doesn't work on my Hub 3.0

I attwmpt to apply changes to alter the 2.4G name, or name and password,

But the router won’t let me keep my same password for 5G.

I really do not want to change the password in every single internet device in the house... 

Any idea how to split the signal without changing the password to 5G?

many thanks

rojo1234

 

0 Kudos
Reply