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ventura83
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hub 3.0 loses connection daily

https://www.thinkbroadband.com/broadband/monitoring/quality/share/f7f479c0e68e89c2aa5a0f7afaa1918ad3b0ffaa-24-02-2021

 24/02/2021 00:31:18Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=0OS=1.1;CM-VER=3.0;24/02/2021 00:31:17Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=7;ER=3.0;23/02/2021 14:58:57Warning!RCS Partial Service;CM-MAC=S-MAC=:S=1.1;CM-VER=3.0;23/02/2021 14:58:47Warning!Lost MDD Timeout;C77;CM-QOS=1.1;CM-VER=3.0;23/02/2021 14:58:43Warning!RCS Partial Service;CM-MAC=c3;CMTS-MAC=077;CM-QOS=1.1;CM-VER=3.0;23/02/2021 14:58:40Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=77;CM-QOS=1.1;CM-VER=3.0;23/02/2021 14:58:30Warning!RCS Partial Service;CM-MAC=cTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;23/02/2021 14:58:26Warning!Lost MDD Timeout;CM-MAC=c0a3;CMTS-MAC=0;CM-QOS=1.1;CM-VER=3.0;23/02/2021 14:41:39Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;23/02/2021 14:41:6criticalNo Ranging Response received - T3 time-out;CM-MAC=cMTS-MAC=007;CM-QOS=1.1;CM-VER=3.0;23/02/2021 12:36:6Warning!RCS Partial Service;CM-MAC=c3;CMTS-MAC=0OS=1.1;CM-VER=3.0;23/02/2021 

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ventura83
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Re: hub 3.0 loses connection daily

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1235000000037256 qam13
2139000000-1.933256 qam1
3147000000-3.233256 qam2
4155000000-134256 qam3
5163000000-0.233256 qam4
6171000000-234256 qam5
7179000000-0.235256 qam6
81870000001.237256 qam7
91950000001.438256 qam8
102030000001.738256 qam9
112110000001.438256 qam10
122430000000.936256 qam14
13251000000137256 qam15
142590000000.238256 qam16
15267000000138256 qam17
162750000002.538256 qam18
17283000000338256 qam19
182910000001.738256 qam20
192990000000.738256 qam21
203070000001.938256 qam22
213150000003.738256 qam23
223230000002.738256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.63230490
2Locked33.3178301802612
3Locked33.82887280216
4Locked34.44950184539
5Locked33.84602213168
6Locked34.98726160308
7Locked35.92068428172
8Locked37.3507180
9Locked38.6193117
10Locked38.917359
11Locked38.6140192
12Locked36.639573568
13Locked37.690295761
14Locked38.616669
15Locked38.613286
16Locked38.6133599
17Locked38.6203772
18Locked38.6111563
19Locked38.9116339
20Locked38.621121
21Locked38.612912
22Locked38.61107
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ventura83
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Re: hub 3.0 loses connection daily

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000051512064 qam6
22580000051512064 qam8
33260000051512064 qam7
44620000051512064 qam5



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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conman33158
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Re: hub 3.0 loses connection daily

The SNR on some of your downstream channels are too low and the power levels on your upload streams are maxed out. Your BQM is reflecting this and could also indicate a line fault. You will need an engineer visit to put this right. Best to ring VM on or just after 8am or alternatively you can wait here for a Virgin staff member to pick it up, but this will typically be between 5-10 days, sometimes sooner, sometimes later depending on how busy they are.

Also Check service status  and also call 0800 561 0061 for most up to date faults information in your area 🙂

 

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Super Hub 4.0 (modem mode) - Gig1 Fibre FTTP - Asus RT-AX82U & Asus RT-AX56U with AiMesh setup
***********************************************************************************************************************************
My Broadband Ping - conman33158
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