Virgin Media Community

[xRico27x]

Hi everyone, since 3 days i'm experiencing issue with my broadband, i've noticed that my laptop get more time to load web pages, after i've done some checks i noticed that i have ping issues (high time response and request timeout) always on 1 or 2 packets, any solutions or advises?

bear in mind nothing changed on my laptop, no new softwares installed or drivers updated, i scanned my systems with malwarebyte, everything seems fine.

[gary_dexter]

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@xRico27x wrote:

Hi everyone, since 3 days i'm experiencing issue with my broadband, i've noticed that my laptop get more time to load web pages, after i've done some checks i noticed that i have ping issues (high time response and request timeout) always on 1 or 2 packets, any solutions or advises?

bear in mind nothing changed on my laptop, no new softwares installed or drivers updated, i scanned my systems with malwarebyte, everything seems fine.

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Post the Network, Upstream and Downstream logs from the hubs admin pages back here as text 

[xRico27x]

Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream

Cable Modem Status	Online	DOCSIS 3.1
Primary downstream channel	Locked	SC-QAM
DOCSIS 3.0 channels	31	4
DOCSIS 3.1 channels	1	0

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

2	146750000	3.2	40.4	QAM256	2
1	138750000	3.4	40.4	QAM256	1
3	154750000	2.9	40.9	QAM256	3
4	162750000	2.7	40.9	QAM256	4
5	170750000	2.6	40.4	QAM256	5
6	178750000	2.3	40.4	QAM256	6
7	186750000	2.4	40.9	QAM256	7
8	194750000	2.5	40.4	QAM256	8
9	202750000	2.5	40.9	QAM256	9
10	210750000	2.5	40.9	QAM256	10
11	218750000	2.5	40.9	QAM256	11
12	226750000	2.6	40.4	QAM256	12
13	234750000	2.7	40.9	QAM256	13
14	242750000	2.9	40.9	QAM256	14
15	250750000	2.8	40.4	QAM256	15
16	258750000	3.1	40.4	QAM256	16
17	266750000	3.1	40.9	QAM256	17
18	274750000	3.3	40.9	QAM256	18
19	282750000	3.4	40.4	QAM256	19
20	290750000	3.6	40.4	QAM256	20
21	298750000	3.6	40.4	QAM256	21
22	306750000	3	40.9	QAM256	22
23	314750000	2.5	40.4	QAM256	23
24	322750000	2.2	40.4	QAM256	24
25	330750000	2.2	40.9	QAM256	25
26	370750000	2.1	40.9	QAM256	26
27	378750000	2.2	40.4	QAM256	27
28	386750000	2.1	40.9	QAM256	28
29	394750000	1.7	40.4	QAM256	29
30	402750000	1.8	40.4	QAM256	30
31	410750000	2.1	40.4	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

2	Locked	40.366287	0	0
1	Locked	40.366287	0	0
3	Locked	40.946209	0	0
4	Locked	40.946209	0	0
5	Locked	40.366287	0	0
6	Locked	40.366287	0	0
7	Locked	40.946209	0	0
8	Locked	40.366287	0	0
9	Locked	40.946209	0	0
10	Locked	40.946209	0	0
11	Locked	40.946209	0	0
12	Locked	40.366287	0	0
13	Locked	40.946209	0	0
14	Locked	40.946209	0	0
15	Locked	40.366287	0	0
16	Locked	40.366287	0	0
17	Locked	40.946209	0	0
18	Locked	40.946209	0	0
19	Locked	40.366287	0	0
20	Locked	40.366287	0	0
21	Locked	40.366287	0	0
22	Locked	40.946209	0	0
23	Locked	40.366287	0	0
24	Locked	40.366287	0	0
25	Locked	40.946209	0	0
26	Locked	40.946209	0	0
27	Locked	40.366287	0	0
28	Locked	40.946209	0	0
29	Locked	40.366287	0	0
30	Locked	40.366287	0	0
31	Locked	40.366287	0	0

3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33

86

4K

1680

QAM4096

424

3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

33

Locked

43

1.5

1240148423

0

[xRico27x]

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	32600000	46.3	5120 KSym/sec	64QAM	10
2	53700000	47.5	5120 KSym/sec	64QAM	7
3	46200000	46.8	5120 KSym/sec	64QAM	8
4	39400000	46.3	5120 KSym/sec	64QAM	9

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	0	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	0	0

[gary_dexter]

Nothing amiss there at all.

Setup a BQM and post the live share URL back here

[xRico27x]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/cc51829a10d1937f70f99c2f9a95734aa1...

[gary_dexter]

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@xRico27x wrote:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/cc51829a10d1937f70f99c2f9a95734aa1...

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 Nothing wrong with that either apart from whatever drop the was this afternoon.