Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
251 Views
Message 1 of 2
Flag for a moderator

have to keep resetting hub

Had engineers out there changed a couple of connections but still same fault.

log file


22/11/2019 22:50:24 GMT 22/11/2019 22:50:24 GMT Error (4) 68010302 DHCP WAN IP - [removed]
22/11/2019 22:49:19 GMT 22/11/2019 22:49:19 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
22/11/2019 22:40:21 GMT 22/11/2019 22:40:21 GMT Error (4) 68010302 DHCP WAN IP - [removed]
22/11/2019 22:39:14 GMT 22/11/2019 22:39:14 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
22/11/2019 20:58:03 GMT 22/11/2019 20:58:03 GMT Error (4) 68010302 DHCP WAN IP - [removed]
22/11/2019 20:56:58 GMT 22/11/2019 20:56:58 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
22/11/2019 16:21:45 GMT 22/11/2019 16:21:45 GMT Error (4) 68010302 DHCP WAN IP - [removed]
22/11/2019 16:20:38 GMT 22/11/2019 16:20:38 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
22/11/2019 14:33:05 GMT 22/11/2019 14:33:05 GMT Warning (5) 66050310 Auth Success - Web login successful.

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

0 Kudos
Reply
Highlighted
  • 11.29K
  • 1.14K
  • 1.8K
Alessandro Volta
222 Views
Message 2 of 2
Flag for a moderator

Re: have to keep resetting hub

Check all your coax connections are in nice and "finger" tight at the Hub and wall box and at any splitters/attenuators/etc with no “unterminated loose ends, and that the internal wiring is ok with no kinking or chaffing. Also check that all looks good with the outside cabling and wall box.

If that’s all good.... Post up your Hub/network connection details and someone will check to see if there is a problem there. In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before] click on the “router status” icon at top right (SH2’s) or the text at bottom-middle of first page up (Hub3) and then copy/paste 3 FULL sets of data onto here – from the downstream, upstream, & network logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you.


Also, set up a free “Broadband Quality Monitor” to continually monitor the state of your connection and record any network dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM. Make sure you uncheck the “ignore ping from WAN side” box in the settings if you see a wall of "red" - note it will take an hour or two to start seeing a sensible picture.

https://www.thinkbroadband.com/broadband/monitoring/quality

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply