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Shumeng
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green light kept flashing

    I receive my hug3 equipment and try to figure it by myself, but green light on the hub kept flashing and I can search the Wi-Fi but cannot get connect to it. I want to make an appointment with a technician for home service but I don’t know how to make it. Can someone help me?

Many thanks!

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gary_dexter
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Alessandro Volta
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Re: green light kept flashing

Is this a new install/new hub?

You need to wait for the equipment to activate or call the activation number if so. 


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Shumeng
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Re: green light kept flashing

Signal has been send and the equipment has already been activated. But green light kept flashing.😭

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Ayisha_B
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Re: green light kept flashing

Hi @Shumeng,

 

Welcome to our Community Forums and thanks for posting.

 

I have taken a look at your account and can see a manned install has been booked for you now due to issues with QuickStart.

 

Let us know how the visit goes 🙂 

Ayisha_B
Forum Team



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