For several weeks we have been experiencing huge fluctuations in our wifi speed, wireless devices reaching 150Mbps+ and dropping to as low as 1 or 2 Mbps. This happens multiple times throughout the day, every day, on all wireless devices (we have no ethernet connections). We also have occasional complete dropouts but these are much less frequent. Sometimes restarting the router helps but not always.
I've attached network details below and in the next message – any advice would be greatly appreciated.
Time Priority Description
LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
Nothing obvious in the stats - it might be a wifi only issue (rather than a network connection one). Best way to check this is to connect one of your devices to the Hub on a cat5e/6 ethernet cable and see if that remains connected when the wifi devices drop out. Note that any device can be connected on ethernet with the appropriate adapter for any port the device has. You could also set up a BQM as per below to provide additional evidence.
If wired connections are fine and its a wifi only issue, then on a Hub3, try separating the SSID's of the 2.4 and 5 GHz wifi bands by renaming them in the settings and at the same time switch off "channel optimisation" apply and save the settings. All wifi devices will need reconnecting to the best SSID at each location. Also use a wifi scanning App to find the best wifi channels to use (just select and use channels 1,6,11 on 2.4GHz) - this often helps Hub3 users get better wifi performance - but its still no substitute for getting your own better kit 🙂
To address the wifi, VM now supply “wifi Pods” (not “boosters”). Pods are free to “some customers” but most will be charged £5/month and right now they dont have enough supplies to provide them - unless you have a demonstrable wifi issue.
And at that level of investment you would soon pay off that cost by buying a "better" wireless solution that will be yours to own and use forever and which will cure all your wifi woes. ______________________
If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.