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Rajanm78
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extremely slow upload speed

Hi,

 

I have just switched to Virgin and have had all sorts of issues with the Hub3.  I've now linked it up to a triband router which is fantastic and I now have full 100mbps upload speeds around my house.

 

The upload speed is erratic however.  Yesterday it was at just under 10mbps and now its barely going above 2.  I have reset the router and hub which hasn't made much of a difference.  Does anyone have any ideas?

This is what my upstream log is saying at the moment:

Screenshot 2021-02-08 at 10.12.50.png

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jbrennand
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Re: extremely slow upload speed

Can you post more details as per this....
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Copy/paste as “Formatted Text” (not images) 3 FULL sets of data onto here – 2 pages from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again.

Also, in the meantime... if you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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