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gunsite
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every night my internet goes down and I cannot watch Netflix, etc

Have just changed from Sky so have new Virgin router and V6 box. My Apps on the tv stops working so unable to watch Netflix, etc., and computer also has no internet when this happens. After a time everything returns to normal. 

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jbrennand
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Re: every night my internet goes down and I cannot watch Netflix, etc

Are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection related?

What Hub is it (Hub3 or Hub4) and what are the various Hub lights showing/doing when this happens?

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Hayley_S
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Re: every night my internet goes down and I cannot watch Netflix, etc

Hello @gunsite,

 

Welcome to the community page, thank you for posting on here.

 

I am sorry to see this is happening.

 

Thank you for joining our family 🙂 I have noticed that this was posted on Tuesday, can you tell me if you are still needing help with this?

 

Look forward to your response.

Hayley
Forum Team



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gunsite
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Re: every night my internet goes down and I cannot watch Netflix, etc

Happens even if I have a cable connection. 

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gunsite
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Re: every night my internet goes down and I cannot watch Netflix, etc

Hayley,

Have the problem even when I tried cable connection. Reset the modem twice. Broadband speed is 45.5/32.13 which is worse than when I had Sky. Was hoping that after an engineer was supposed to come and fit a new router the problem would go but he never turned up.

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Hayley_S
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Re: every night my internet goes down and I cannot watch Netflix, etc

I am sorry to see this @gunsite.

 

I would love to help you further, I will send you a private message so I can locate your account.

 

Look forward to speaking to you.

 

 

Hayley
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