There is tech problem on the VM phone lines at the moment I cant evevn get connected on 150 - they know about it and are trying hard to fix it.
In any case try at 08.00 for the best chance of getting through quickly.
You can also text them on 07533 051809 include account name/number and what the issue is – replies usually take longer.
Or, a VM person should pick this thread up as soon as they see it and be able to help but it can take 5-10 days,
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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.