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engineer didn't fix problem, how to get in touch?

Our wifi went off after the storms, when it didn't go back on we contacted virgin. We had to wait almost a week for the engineer to come out yesterday and he left with the issue not resolved. We can now get wifi only in certain areas of the house and on certain devices. Even next to the router it is intermittent. I can't work without wifi and I can't take any more holidays to cover the days it's not working. How do I get virgin to resend an engineer? We've had no follow up emails or contact from them. 

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Re: engineer didn't fix problem, how to get in touch?

What is your connection like with a direct connection using a Cat 5E/6 cable between the Hub and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

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Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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