Thanks for your help with this. I appreciate your time. I guess this is a common issue and Virgin’s line is expect to have an issue which would seem to be a poor response to problems raised by customers.
The support line automatic test said I had a fault and my kit then restarted. I then spoke to support who kept telling me it was a WiFi fault and my speed was fine so that’s all they guarantee.
I am getting a red flashing phone light on the router again now.
They couldn’t see my devices so they mentioned 4 or five times that I must have a router or other devices plugged in preventing their access. They seemed more focused on saying 9/10 issues were down to other things being plugged in rather than listening to me issues.
I don’t have anything other than one hardwired connection to my laptop.
Virgin have been keen for me to upgrade my services but less keen on resolving these issues.
I know lots of people who don’t have any issues with their virgin service and at other properties my experience has been solid.
I would look at upgrading to the higher package and getting a new hub as they suggest if I hadn’t been up sold one upgrade already without any improvement in service. I don’t believe I would be any further forward. I will do a pin reset as they suggest and see how I get on.
I have ordered a data Sim through Smartly so at least I have a backup option for work during the day.
