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do i need to apply for a optics fibre cable installation after receiving the modem and router ?

mtrmen
Joining in

on ‎01-06-2023 09:25

do i need to apply for a optics fibre cable installation after receiving the modem and router ?

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

on ‎01-06-2023 16:01

If you received a quickstart pack from VM then they know that there has been an active connection it that location recently.

However if you cannot get it started - then call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Megan_L
Forum Team
Forum Team

on ‎04-06-2023 10:24

Hi Mtrmen, 

Thanks for posting this question on our Community Forums, we hope your installation has gone well, please let us know if you do need further help 🤗

Just going off the back of what @jbrennand mentioned (thank you 😁) I want to add these links here for anyone else with question about our installations -

If you do need help with anything, please let us know and we will be more than happy to help!

Thanks,

Megan_L

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