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disconnects at least once a day

hi, i have been reading a lot of similar posts about disconnects and i'm having the same problem. All my devices at least once a day disconnect from the hub, wired connections too. Then eventually they'll all reconnect. This is so annoying especially playing xbox online. Ive checked the network log and its full of warnings and errors. Main one being sync failures which im guessing is the main culprit.

Can anyone help?

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1698250000-538256 qam30
2458250000-3.440256 qam7
3466250000-3.540256 qam8
4474250000-3.440256 qam9
5482250000-3.240256 qam10
6490250000-3.238256 qam11
7498250000-3.540256 qam12
8506250000-3.440256 qam13
9514250000-3.240256 qam14
10522250000-3.538256 qam15
11530250000-3.540256 qam16
12538250000-438256 qam17
13546250000-3.540256 qam18
14554250000-3.740256 qam19
15562250000-3.740256 qam20
16570250000-438256 qam21
17578250000-3.940256 qam22
18586250000-4.438256 qam23
19594250000-4.240256 qam24
20658250000-538256 qam25
21666250000-5.538256 qam26
22674250000-538256 qam27
23682250000-5.238256 qam28
24690250000-4.740256 qam29



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.6560504
2Locked40.3799351
3Locked40.3856466
4Locked40.9784400
5Locked40.3794384
6Locked38.9848467
7Locked40.3739470
8Locked40.3727522
9Locked40.3746368
10Locked38.9736353
11Locked40.3716TV
12Locked38.9758368
13Locked40.9753368
14Locked40.9709395
15Locked40.9754319
16Locked38.9698437
17Locked40.3761417
18Locked38.9759344
19Locked40.3724321
20Locked38.9541315
21Locked38.9621396
22Locked38.9590331
23Locked38.9535577
24Locked40.3595326

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1462000004.65512064 qam1
2258000004.325512064 qam4
3394000004.525512064 qam2
4326000004.425512064 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Re: disconnects at least once a day

Hi,

 

Ill be happy to have a look into this for you and see what we can do. drop me a private message with your hubs mac address and we will see what we can do.

 

Thanks

Paul

VM Field Tech


Here to help! I'm a technician helping out whilst working from home. Find out more


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