disconnections

[Aldiousi10]

i have been having disconnections and  high spikes latency , could some one please check my BQM and logs  thank you  

https://www.thinkbroadband.com/broadband/monitoring/quality/share/00f32158093c1d3fad9f4be1f412f355acd5389c-01-11-2022

[Aldiousi10]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	203000000	9.1	34	256 qam	9
2	211000000	9.1	40	256 qam	10
3	219000000	9.3	37	256 qam	11
4	227000000	9	38	256 qam	12
5	235000000	8.5	40	256 qam	13
6	243000000	8.3	40	256 qam	14
7	251000000	7.8	40	256 qam	15
8	259000000	8	40	256 qam	16
9	267000000	8.5	40	256 qam	17
10	275000000	8.3	40	256 qam	18
11	283000000	8.1	40	256 qam	19
12	291000000	8.4	40	256 qam	20
13	299000000	8	38	256 qam	21
14	307000000	8.4	38	256 qam	22
15	315000000	8.4	38	256 qam	23
16	323000000	8.6	38	256 qam	24
17	331000000	8.9	40	256 qam	25
18	339000000	8.5	38	256 qam	26
19	347000000	8.5	40	256 qam	27
20	355000000	8.5	40	256 qam	28
21	363000000	8.5	40	256 qam	29
22	371000000	8.9	40	256 qam	30
23	379000000	8.4	40	256 qam	31
24	387000000	8.4	40	256 qam	32

[Aldiousi10]

[Aldiousi10]

[Aldiousi10]

Network Log
Time Priority Description
01/11/2022 00:17:40 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/10/2022 22:49:43 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/10/2022 22:46:25 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/10/2022 22:46:14 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/10/2022 22:45:16 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/10/2022 22:42:44 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/10/2022 21:02:26 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:40 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/10/2022 18:51:0 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/10/2022 18:12:17 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/10/2022 17:49:2 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/10/2022 03:07:43 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/10/2022 07:30:40 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2022 21:35:48 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2022 10:58:2 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2022 08:39:56 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2022 08:14:50 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2022 05:44:42 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/10/2022 11:11:29 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/10/2022 10:26:38 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Aldiousi10]

[Robert_P]

Hi Aldiousi10

It's disappointing to see the connection issues and problems experienced with your connection, we appreciate you taking the time to raise this via the forums. Welcome to the community.

We have taken a look at your connection and equipment and although everything looks to be within the specs and ranges we'd expect to see there have been a lot of disconnections over the last few days. The last BQM was posted a couple of days ago, do you have one for the last 24 hours please?

Rob

[Aldiousi10]

Hi Robert , 

it is getting worst   this is the latest update from BQM

https://www.thinkbroadband.com/broadband/monitoring/quality/share/f65c911e7acf3b646f0f71393cb3a55078be1a70-03-11-2022

[Aldiousi10]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/25ad3b4d2396d12946c60a2ca6b4905578d80e50-02-11-2022

[Paul_DN]

Hi Aldiousi10,

Thank you for the link above, unfortunately this didn't work, please can you add the latest graph.

Regards

Paul.