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disconnection

i have given 30 days notice last month, the wifi its meant to be disconnected today, the problem is that im still getting the email to pay bills even though i have already paid my final bill so why im still getting emails? 

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Alessandro Volta
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Re: disconnection

You need to take that up with the accounts people, it can't be actioned on here.

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Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Alessandro Volta
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Message 3 of 4
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Re: disconnection

You’ll get a final bill after disconnection 


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Re: disconnection

Hi Balvir,

Hopefully this will shed some light on how the final billing works.

When you cancel by  giving the 30 days notice period your are billed up until the date of disconnection. In this time if another bill has been produced before your disconnection date it will show that your are going to be charged for the month going forward. 

Once your disconnection goes through any advance charges on your account will be refunded back to you and you will receive a final revised bill with the correct amount owed.

If you are left with any credits on your account after the disconnection of your services you will be sent a cheque refund 45 days after disconnection.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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