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bmds
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continually dropping wired connection

My Hub 3 is continuously dropping my wired connection during the day, my Wifi mostly stays up during the periods that the wired connection is dropping. It either appears as me ending up with a self assigned IP on the wired connection or i get an IP but no internet access through it.

I had an incredibly frustrating call with tech support who spent the whole time telling me how I could move my laptop / router to improve the WiFi while ignoring my actual issue. I was then told that i had too many devices connected to my router (20+, mostly smart devices, bulbs etc) via WiFi which meant that my router would refuse to provide a wired connection. I was told to permanently disconnect them so that i had a max of 8 connected and I would then have a wired connection. It's a very unsatisfactory answer.

I also seem to be seeing spikes in latency and packet loss on either connection type which is making working from home very painful. Has anyone got any suggestions of what i could do?

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jbrennand
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Re: continually dropping wired connection

Lets see the details of the connection..
________________________________

Post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before unless you have the New Hub4 when you do] click on the “router status” icon/text at bottom-middle of first page up and then copy/paste as “Formatted Text” (not images) 3 FULL sets of data onto here – 2 pages from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again.

Also, in the meantime... If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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legacy1
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Re: continually dropping wired connection

You might have a problem even with that many devices best thing to do is only have one device connected and call up again that way they only see one device and might help you instead BS.

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bmds
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Re: continually dropping wired connection

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
322750000
Locked
Ranged Upstream Channel (Hz)
53700000
Locked
Provisioning State
Online

 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1322750000440256 qam24
22027500004.640256 qam9
32107500004.540256 qam10
42187500004.540256 qam11
52267500004.140256 qam12
62347500004.540256 qam13
72427500004.840256 qam14
8250750000540256 qam15
9258750000540256 qam16
10266750000540256 qam17
112747500004.940256 qam18
122827500004.540256 qam19
13290750000440256 qam20
142987500003.940256 qam21
153067500004.140256 qam22
163147500004.340256 qam23
17330750000440256 qam25
183707500004.140256 qam26
19378750000440256 qam27
203867500003.540256 qam28
21394750000340256 qam29
224027500003.240256 qam30
234107500003.540256 qam31
244187500003.740256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.380
2Locked40.370
3Locked40.370
4Locked40.3140
5Locked40.3213
6Locked40.3130
7Locked40.370
8Locked40.380
9Locked40.360
10Locked40.950
11Locked40.390
12Locked40.3160
13Locked40.990
14Locked40.3230
15Locked40.3190
16Locked40.9220
17Locked40.380
18Locked40.300
19Locked40.360
20Locked40.370
21Locked40.390
22Locked40.370
23Locked40.380
24Locked40.3140

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000036.8512064 qam4
24620000036.8512064 qam1
33260006436512032 qam3
43939995636512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0000
3ATDMA0000
4ATDMA0010

 

 

 

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