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Tomorrow1234
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constant red light and poor wifi range

Hub 3  cool in open but red light on all time and says get closer to hub sitting next to it. 

need new hub sending out asap cant get thro on phone been trying every evening no joy,

regards dave

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tehwolf
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Re: constant red light and poor wifi range


@Tomorrow1234 wrote:

Hub 3  cool in open but red light on all time and says get closer to hub sitting next to it. 

need new hub sending out asap cant get thro on phone been trying every evening no joy,

regards dave


VM will respond here in a few days.. if you want/need a quicker turnaround then phone is the only way- evening isn’t a great time to call - if you call when lines open (08:00) you should find that you get through a bit quicker..

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Tomorrow1234
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Re: constant red light and poor wifi range

Been a week now and still no joy . tried calling morning afternoon evening when i get through get cut off.
all i want is a new hub as this one is stuck on red light saying overheating. so not safe to leave switched on .

please help
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Zak_M
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Re: constant red light and poor wifi range

Good morning @Tomorrow1234 

 

Thank you for your post. 

 

Sorry it has taken a little time to get back to you. 

 

I have taken a look into things for you and have taken the opportunity to send you out a new hub. 

 

It should be with you in the next 3-5 working days. 

 

Kind regards,

Zak_M

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Tomorrow1234
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Re: constant red light and poor wifi range

Many Thanks Zak_M

 

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