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snowkingevo
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constant dropped signal every half hour, latency and packet data loss

Hey, i have a long running complaint with VM since before christmas, its now mid april. My connection drops out every half hour for between 30 secs to 3-4 mins, all day and all of the night. It is not time specific, its constant. VM have sent out x6 or more engineers and they all do a tweak here or there but nothing works. Attenuators on, attenuators off etc, nothing. Replaced router, no improvement. I even got them to do a re-pull of my line to cabinet from house, no better result. Current thinking is a line rebuild to solve it?? Will this work? Based on the work till now, i have slim hopes. I dont really have anymore options left to fix this issue so i thought i'd post it here as you seem plenty knowledgable on these issues. BQM will follow below and will post hub data on request, thanks for looking.

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snowkingevo
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Re: constant dropped signal every half hour, latency and packet data loss

b69c0ace2a88d2666f645b8652447abdd33c284a-13-04-2021(1).png

 

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snowkingevo
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Re: constant dropped signal every half hour, latency and packet data loss

 

 

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snowkingevo
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Re: constant dropped signal every half hour, latency and packet data loss

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snowkingevo
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Re: constant dropped signal every half hour, latency and packet data loss

b69c0ace2a88d2666f645b8652447abdd33c284a-13-04-2021.png

 

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snowkingevo
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Re: constant dropped signal every half hour, latency and packet data loss

current BQMcurrent BQM

 

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legacy1
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Alessandro Volta
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Re: constant dropped signal every half hour, latency and packet data loss

Do a over night test with a PC connected to the allow ICMP inbound from 80.249.99.164 and make a new BQM when you put the hub in modem mode. if you still get drops and spikes problem is with your line.

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