Hi, another post with a similar problem. The first half year or so with M100 fibre was great, but there have been frequent dropouts in the past few months. This ranges from once a day, to multiple times an hour. Normally it's for about half a minute but regularly for much longer.
Here's a BQM I only just set up, and the usual requested router details following. Thanks in advance for any help!
Will need time for the BQM to build up. All your power levels are on the high side although still in range. The RS error couts are odd - very high Pre but 0 Post ? Not sure if this adds up to a connection issue. Are you getting disconnects on ethernet connections as well as wireless? If so they will show on the BQM. If not it may well just be wifi interference.
While waiting for the BQM - can you do this to get a blank sheet.
First switch the Hub off for 5 minutes AND unplug it from the mains. Whilst it's off, do a quick check that all of your coax cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends. Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box. Then switch it on again and leave 5 minutes
Then do a Hub “pinhole reset” - make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub, and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 seconds, release the pin, leave for 10’ to stabilise - dont manually switch it off at any time.
When done, check back in the settings and ensure that the RS error counts have all reset to 0. Then check every hour or two for the next day or two to see if they start reappearing - they shouldn't.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.