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Adi979
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constant Intermittent internet

would love some insight/help. Seem to have an ongoing issue with VM broadband. Intermittent pretty much all day/every day and although I have logged this several times with VM - still no success.

so.

Downstream frequency appears ok - in range but high pre RS errors: 

Downstream bonded channels

Channel Frequency (Hz) Power (dB mV) SNR (dB) Modulation Channel ID

11390000001.240256 qam1
21470000001.240256 qam2
31550000000.940256 qam3
4163000000140256 qam4
51710000001.440256 qam5
61790000001.540256 qam6
71870000001.540256 qam7
81950000001.240256 qam8
9203000000040256 qam9
10211000000-0.240256 qam10
11219000000040256 qam11
122270000000.240256 qam12
132350000000.240256 qam13
142430000000.540256 qam14
152510000000.940256 qam15
162590000000.740256 qam16
17267000000140256 qam17
182750000000.940256 qam18
192830000000.740256 qam19
202910000000.740256 qam20
212990000000.940256 qam21
223070000000.540256 qam22
233150000000.540256 qam23
243230000000.740256 qam24



Downstream bonded channels

Channel Locked Status Rx MER (dB) Pre RS Errors Post RS Errors

1Locked40.39890
2Locked40.92930
3Locked40.93210
4Locked40.92760
5Locked40.93270
6Locked40.34960
7Locked40.93510
8Locked40.94700
9Locked40.39320
10Locked40.32887940
11Locked40.38050
12Locked40.96700
13Locked40.98360
14Locked40.99570
15Locked40.39850
16Locked40.97800
17Locked40.99510
18Locked40.910970
19Locked40.314090
20Locked40.326690
21Locked40.323340
22Locked40.320060
23Locked40.325830
24Locked40.320610

 

Upstream: t3 timeout errors: 

upstream bonded channels

Channel Frequency (Hz) Power (dB mV) Symbol Rate (k s p s) Modulation Channel ID

16030000047.5512064 qam1
24620000046.5512064 qam3
35370017947.3512064 qam2
43940000045.8512064 qam4



Upstream bonded channels

Channel Frequency (Hz) Power (dB mV) Symbol Rate (ksps) Modulation Channel ID

16030000047.5512064 qam1
24620000046.5512064 qam3
35370017947.3512064 qam2
43940000045.8512064 qam4

 

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA00110
2ATDMA0030
3ATDMA0040
4ATDMA009

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jbrennand
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Re: constant Intermittent internet

Post up the network logs as well

Also, in the meantime, If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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