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connection all over the show

been having major issues with the internet dropping out all week on wire and wireless. the wired connections have been a little more stable but still have issues especially at night but have started to happen in the day as well. at the moment the WiFi is basically unusable. on the WiFi it doesn't actually lose connection but the internet just doesn't work, anything on WiFi doing a speed test gets about 0.6 Mbps. wired connections on the other hand have been more usable but still get loss of internet and speed.

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Re: connection all over the show

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11387500006.334256 qam1
21467500005.638256 qam2
31547500005.838256 qam3
4162750000538256 qam4
5170750000538256 qam5
61787500004.638256 qam6
71867500004.638256 qam7
81947500004.538256 qam8
92027500004.838256 qam9
102107500004.538256 qam10
112187500004.938256 qam11
122267500004.138256 qam12
132347500004.338256 qam13
142427500004.338256 qam14
152507500003.938256 qam15
162587500003.738256 qam16
172667500003.738256 qam17
182747500003.738256 qam18
192827500003.538256 qam19
202907500003.738256 qam20
212987500003.537256 qam21
223067500003.938256 qam22
233147500003.538256 qam23
243227500003.738256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked34.3358500135379306537
2Locked38.275130387507469
3Locked38.626421911040
4Locked38.6137487145383
5Locked38.6739379919
6Locked38.6604809566
7Locked38.919230117586
8Locked38.9230467475410
9Locked38.687931047877
10Locked38.9113321512256
11Locked38.9107339011122
12Locked38.669117252537
13Locked38.666781652126
14Locked38.67951910993
15Locked38.64676312296
16Locked38.66597410185
17Locked38.65096112780
18Locked38.613550616804
19Locked38.96415612409
20Locked38.61464910457
21Locked37.62006011734
22Locked38.62805310473
23Locked38.23261710954
24Locked38.68010511949

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1537000004.625512064 qam4
2462000344.625512064 qam1
3394000004.6512064 qam2
4326000194.6512064 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
V0dea97109ea7aa00.cm



Primary Downstream Service Flow

SFID155370
Max Traffic Rate230000061
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID155369
Max Traffic Rate22000061
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBest Effort
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Re: connection all over the show

Network Log

Time Priority Description

01/06/2020 10:23:24criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2020 10:21:57Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2020 08:36:15criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2020 08:36:6Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2020 07:22:9criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2020 07:13:37Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2020 06:51:6criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2020 06:50:12Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2020 06:41:44criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2020 06:37:58Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2020 05:58:3criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2020 05:56:7Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2020 04:59:39criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2020 04:36:28Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2020 04:26:53criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2020 04:24:35Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2020 04:09:47criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2020 04:09:37Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/05/2020 23:48:35criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/05/2020 21:43:19Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Re: connection all over the show

Good Afternoon rikkky,

 

Thanks for your post on our Community Forums and I'm sorry to see you've been having issues with your broadband services.

 

I've been able to look into the stats of the hub and everything appears to be in spec.

 

Can you please try rebooting the hub to see if this improves your broadband connection for me?

 

Kindest regards,

 

David_Bn

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Re: connection all over the show

first restart didn't seem to do anything but I've restarted it again and that seems to have done the trick. i don't really understand how it works but surely all the rs errors cant be okay?'

also i know its the wrong part of the forum but we are having issues with our old tivo box, the original one. its so old and painfully slow is nearly useless unless watching live TV. its hard to watch any recording and Netflix app is unusable for example if you try and search something it literally take 30 secs per key pressed.
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Re: connection all over the show

Hi rikkky,

 

I'm sorry you're having some issues with the TV.

 

Can you confirm if you've rebooted the box before now as I'm not able to check the equipment at the moment.

 

Alex_Rm

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Re: connection all over the show

Yeah we have rebooted it, it’s just soo slow to respond to anything as in like lag take 30secs to register any button presses that aren’t live tv so all the apps are basically unusable. I think it more age of the box it must be 6/7 years we had that box

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Re: connection all over the show

Thanks for confirming this rikkky and I'm sorry this is not improving for you.  Please can you advise me if the box is a TiVo or V6 box?

Regards

 

Lee_R

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Re: connection all over the show

It is the TiVo box thats having these problems 

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Re: connection all over the show

Thanks for confirming this rikkky.

Can i ask if you're attached to the recordings on your hard drive?

Regards

 

Lee_R

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