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connected but no internet access

Hi,

I've got my kit installed over a week ago and since then having trouble using my broadband. 

All devices are wifi connected, with great signal, but very often without Internet access (mostly laptops and PCs, but other devices loose access as well. It happens all the time, sometimes every few seconds which drives us crazy and make us impossible to work!

Have tried restarting the hub, checked all the cables but doesn't make any difference. Tried to call customer service without any luck, live chat the same, tips and advices from the website know by hurt now. 

I'm getting really frustrated and hoping for some help.

Thanks

KW

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Alessandro Volta
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Re: connected but no internet access

Do wired devices also drop connections?


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Re: connected but no internet access

Can't tell, don't have anything wire connected...

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Alessandro Volta
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Re: connected but no internet access

Then it’s difficult to ascertain the issue at hand.

Post the network. Upstream and downstream logs from the hub admin pages 


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Re: connected but no internet access

Will try that, thanks

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