connect won't connect?

[David2410]

Hi,

I have devices paused via the connect app, but now connect won't connect so the devices are still paused. Have tried all the rebooting etc.

[Molly_T]

Hi David! Welcome back to the community, thank you for posting! 

Sorry to hear you having been experiencing issues with the a device via the connect app. 
Have you tried deleting and reinstalling the app? It may be that it needs to complete a software update. 

Please give this a go and let us know how you get on!

You can find more information and help about using the connect app here. 

We can then offer further support if needed. 

All the best