Virgin Media Community

[mark1983]

Hi

I'm constantly getting buffering problems while watching nowtv and youtube etc. this has been happening for afew months now and seems to be getting worse. I have multiple device that this is happening on.

Ive recently brought a decent Asus router and put the Hub3 into modem mode thinking im having wireless problems but the problem remains.. also getting internet dropout daily.

Been trying to call virgin to no avail. could someone from virgin please look into this as im think of moving service providers due to the problems i am having and the recent price increase. I have been with virgin for as long as i can remember!

looking at network status network log i seem to be getting daily faults - notice, error, critical, warning very often

look forward to you're reply

Kind Regard

Mark

[gary_dexter]

Post the network, upstream and downstream logs from the hubs admin pages back here as text 

[mark1983]

Hi is this the info?   Downstream bonded channels

Channel Frequency (Hz) Power (DBMS) SNR (dB) Modulation Channel ID

1	299000000	3.4	40	256 qam	21
2	203000000	2.5	40	256 qam	9
3	211000000	2.5	40	256 qam	10
4	219000000	2.5	40	256 qam	11
5	227000000	2.5	40	256 qam	12
6	235000000	2.4	40	256 qam	13
7	243000000	2.4	40	256 qam	14
8	251000000	2.4	40	256 qam	15
9	259000000	2.7	40	256 qam	16
10	267000000	2.9	40	256 qam	17
11	275000000	3	40	256 qam	18
12	283000000	3	40	256 qam	19
13	291000000	3	40	256 qam	20
14	307000000	3.2	40	256 qam	22
15	315000000	3.2	40	256 qam	23
16	323000000	3.5	40	256 qam	24
17	331000000	3.4	40	256 qam	25
18	371000000	4	40	256 qam	26
19	379000000	3.9	40	256 qam	27
20	387000000	3.7	40	256 qam	28
21	395000000	4	40	256 qam	29
22	403000000	4	40	256 qam	30
23	411000000	4.1	40	256 qam	31
24	419000000	4	40	256 qam	32

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	56	0
2	Locked	40.3	47	0
3	Locked	40.3	47	0
4	Locked	40.9	28	0
5	Locked	40.3	40	0
6	Locked	40.3	45	0
7	Locked	40.9	43	0
8	Locked	40.3	57	0
9	Locked	40.3	50	0
10	Locked	40.3	49	0
11	Locked	40.9	45	0
12	Locked	40.9	39	0
13	Locked	40.3	49	0
14	Locked	40.3	81	0
15	Locked	40.3	70	0
16	Locked	40.9	78	0
17	Locked	40.9	55	0
18	Locked	40.9	41	0
19	Locked	40.3	81	0
20	Locked	40.3	54	0
21	Locked	40.3	44	0
22	Locked	40.3	83	0
23	Locked	40.9	46	0
24	Locked	40.9	50	0

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400054	45.3	5120	64 qam	2
2	46200024	45.3	5120	64 qam	1
3	25799651	44.5	5120	16 qam	4
4	32599873	44.8	5120	64 qam	3

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	3	0
3	ATDMA	0	0	2	0
4	ATDMA	0	0	1	0

Item Status Comments

Acquired Downstream Channel (Hz)	299000000	Locked
Ranged Upstream Channel (Hz)	39400054	Locked
Provisioning State	Online

Thank you

[Ryan_N]

Hi mark1983, 

Thank you for your post. 

I am going to send you over a private message so that I can take a look at this. 

Cheers.