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mark1983
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cant watch nowtv or anything else due to pixelated screen/buffering

Hi

I'm constantly getting buffering problems while watching nowtv and youtube etc. this has been happening for afew months now and seems to be getting worse. I have multiple device that this is happening on.

Ive recently brought a decent Asus router and put the Hub3 into modem mode thinking im having wireless problems but the problem remains.. also getting internet dropout daily.

Been trying to call virgin to no avail. could someone from virgin please look into this as im think of moving service providers due to the problems i am having and the recent price increase. I have been with virgin for as long as i can remember!

looking at network status network log i seem to be getting daily faults - notice, error, critical, warning very often

look forward to you're reply

 

Kind Regard

Mark

 

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gary_dexter
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Alessandro Volta
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Re: cant watch nowtv or anything else due to pixelated screen/buffering

Post the network, upstream and downstream logs from the hubs admin pages back here as text 


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mark1983
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Re: cant watch nowtv or anything else due to pixelated screen/buffering

Hi is this the info?   Downstream bonded channels

Channel Frequency (Hz) Power (DBMS) SNR (dB) Modulation Channel ID

12990000003.440256 qam21
22030000002.540256 qam9
32110000002.540256 qam10
42190000002.540256 qam11
52270000002.540256 qam12
62350000002.440256 qam13
72430000002.440256 qam14
82510000002.440256 qam15
92590000002.740256 qam16
102670000002.940256 qam17
11275000000340256 qam18
12283000000340256 qam19
13291000000340256 qam20
143070000003.240256 qam22
153150000003.240256 qam23
163230000003.540256 qam24
173310000003.440256 qam25
18371000000440256 qam26
193790000003.940256 qam27
203870000003.740256 qam28
21395000000440256 qam29
22403000000440256 qam30
234110000004.140256 qam31
24419000000440256 qam32

 

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked40.3560
2Locked40.3470
3Locked40.3470
4Locked40.9280
5Locked40.3400
6Locked40.3450
7Locked40.9430
8Locked40.3570
9Locked40.3500
10Locked40.3490
11Locked40.9450
12Locked40.9390
13Locked40.3490
14Locked40.3810
15Locked40.3700
16Locked40.9780
17Locked40.9550
18Locked40.9410
19Locked40.3810
20Locked40.3540
21Locked40.3440
22Locked40.3830
23Locked40.9460
24Locked40.9500

 

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
13940005445.3512064 qam2
24620002445.3512064 qam1
32579965144.5512016 qam4
43259987344.8512064 qam3


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0030
3ATDMA0020
4ATDMA0010
Item Status Comments
Acquired Downstream Channel (Hz)
299000000
Locked
Ranged Upstream Channel (Hz)
39400054
Locked
Provisioning State
Online

 

 

Thank you

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Ryan_N
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Re: cant watch nowtv or anything else due to pixelated screen/buffering

Hi mark1983, 

 

Thank you for your post. 

 

I am going to send you over a private message so that I can take a look at this. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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