Virgin Media Community

[duncedwards45]

cannot connect tp-link wifi extender to virgin v3.0 hub

[tehwolf]

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@duncedwards45 wrote:

cannot connect tp-link wifi extender to virgin v3.0 hub

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gonna need some more information.. what model tp-link did you buy? have you tried to connect it somewhere close (e.g. same room) as the hub is? 

[duncedwards45]

tp-link AC1750 (RE450)

WPS methods just doesnt work.

Virgin v3 hub  and extender are in the same room 3 meters apart.

My phone can see the extender 

Tried resetting both devices.

This should be so simple but my suspicion is that the virgin v3 hub only connects to virgin extenders or it is broke. 

there are no settings switched unless they are software  but i dont know how to access them.

Thanks

any help is appreciated.

[tehwolf]

It should work with the hub. 

the manual is here, rather than doing the WPS setup, follow the manual configuration guide via a web browser, starting on page 9. 

[duncedwards45]

thanks.

Ill give it a go later

[duncedwards45]

well tried that with no success.

connection to extender was ok but no connection to virgin hub v3

dontknow where to go next as other devices connect to the hub ok

my laptop , desktop, all phones.

the reason im doing this is because daughters pc looses connection when working upstairs. works ok downstairs. So automatically thought an extender would cure the issue.

[tehwolf]

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@duncedwards45 wrote:

well tried that with no success.

connection to extender was ok but no connection to virgin hub v3

dontknow where to go next as other devices connect to the hub ok

my laptop , desktop, all phones.

the reason im doing this is because daughters pc looses connection when working upstairs. works ok downstairs. So automatically thought an extender would cure the issue.

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you may get more luck if you split the wifi networks on the hub - by default, it will broadcast the 2.4ghz and 5ghz networks with the same name.. some devices struggle to connect when it's configured like this.. 

Log into the hub at http://192.168.0.1 and browse to advanced -> wireless -> smart wifi - check the box to disable channel optimisation. save the settings

then browse to advanced -> wireless and rename the 2.4 and 5ghz networks there so that they have different names (e.g. you could append a _2 and _5 to each respectively).. apply the settings and restart the hub.. then try setting the TP link up again - it will want to connect to teh hubs 2.4 ghz network..

[duncedwards45]

All sorted.

more of a passward/ passkey/ pin terminology issue

thanks for advice