Virgin Media Community

[martwright]

my hub is old and cranky. others seem able to upgrade but my attempts just get bogged down using the various links that have been suggested.

[jbrennand]

VM will only upgrade Hubs if they are actually faulty. What does "cranky" mean in this context

Why do you want it upgraded? What problems are you having with it?

[Andrew-G]

@jbrennand VM will only upgrade Hubs if they are actually faulty.

"He fell down the stairs, yer honour"

[legacy1]

How would you like a hub 5? why yes I would love one...

[jem101]

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@legacy1 wrote:
How would you like a hub 5? why yes I would love one...

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Seriously? Why?

[legacy1]

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@jem101 wrote:

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@legacy1 wrote:
How would you like a hub 5? why yes I would love one...

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Seriously? Why?

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Works fine in modem mode doesn't it? 

[jem101]

Probably yes, but would it give you anything you don’t have now?

At best no improvement, at worse, well ….. read some of the threads!

[martwright]

Thanks for replying John.

Cranky as in increasing amounts of buffering to the extent of making watching online content a lottery. Resetting almost daily but unsure of the benefits.

Other threads suggest that irrespective of problems, this model can be replaced - the Virgin Media site itself has offered me a free upgrade and then I get the 'oops' message. I have been unable to speak to a human direct despite my best efforts, so am hoping that my plea will be heard by a Moderator on this site as they seem to be ale to resolve such impasses!

Martin

[jbrennand]

A VM person will pick this up in a day or two and should be able to help. Note they may well replace an old Superhub with a like for like refurb unit - rather than an upgraded new one.

Whilst waiting.... are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection related?

[legacy1]

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@jem101 wrote:

Probably yes, but would it give you anything you don’t have now?

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I don't have a way to get a free upgrade in speed over 100Mb plus more downstream channels