Virgin Media Community

[MrChi]

Hi everyone.

So in brief. I'm connected to my hub via an ethernet cable. Open a browser and type the 192.168.0.1 ip and went into a virgin page where I'm asked for the password written below the hub (the one to access the settings) but it keeps saying that it is the wrong password.

The password has never been changed so I don't know what's happening. Any help, please?

Thank you very much in advance.

[jbrennand]

Try over wifi. Try another browser. Try another device.

If it all fails then pinhole reset the Hub to reset the password to that on the base sticker

[MrChi]

Thank you so much for answering.

I have tried all you said, starting by reseting but nothing worked.

[legacy1]

So you need a new hub.

Either some hubs don't match their password when reset but are corrected to match and then uncorrected when reset or you just want a new hub.

I think VM should by default not have or need a password on reset   

[MrChi]

Thank you. I will contact them on the phone tomorrow.

[Gareth_L]

Hello MrChi.

Hope you are okay.

Just wanted to pop on here and see if you have been able to call?

If not please let me know and I can happily take a look at this for you.

Gareth_L

[MrChi]

Thank you Gareth.

Yes, I was on the phone with the customer service. A new hub will be sent they said.

Thanks again.

[Kath_F]

Hi Me Chi, 

Thanks for coming back and taking the time to update us. 

We're happy to hear a new hub is being sent out for you. 

If you have any further issues, don't hesitate to pop back to us. We're here to help and support you where we can. 

Many thanks,