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can i replace my router

Hi,

my broadband router is very old. i now find it is not powerful to maintain a constant connection to my devices and the internet signal keeps dropping out so we have to reconnect.

do VM provide a new router or hub?

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Re: can i replace my router

Hello

Which hub do you ?

If you have a hub 3 then that is the latest that VM do unless you are on the 1Gbps service.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: can i replace my router

If its an old superhub you could try the "free" SH1/2/2ac upgrade/replacement scheme - see the link below - as they are trying to get everyone onto Hub3's.

If you get the - "Ooops - please call" message, then come back here for more assistance.

https://www.virginmedia.com/shop/hub-swap.html?buspart=uk_app_connect2_hubswap

--------------------
John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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