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broadband

Need new wifi activating. 

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Alessandro Volta
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Re: broadband

Have you called the automated activation line?


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Re: broadband

Upgraded wifi from m100 to 350, what is the line?

 

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Alessandro Volta
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Re: broadband

If you have a different Hub you need to call them ...

0800 953 9500 to activate the box. You will need the box serial number, and your account number and area code.

You could also try contacting New accounts and Set Up for them to complete the setup and activation. That is 150 from a Virgin landline options 1,1,1 and 4 or 0345 4541111 from any other phone, options 1,1,2 and 4.

***********************************************************************************************************************************

Mike Robinson
Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - 26_Aug_2020
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Re: broadband

Its not a new box, just need the new upgrade activating?
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Alessandro Volta
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Re: broadband


@manditey wrote:
Its not a new box, just need the new upgrade activating?

No. You wait for it to happen.

When did you request the upgrade? 


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Message 7 of 12
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Re: broadband

Around 3 hours ago

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Re: broadband


@manditey wrote:

Around 3 hours ago


It can take a bit of time. Also try rebooting the hub.

And make sure you Speedtest with a wired connection not Wi-Fi. 


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Alessandro Volta
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Re: broadband


@manditey wrote:

Around 3 hours ago


Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Configuration tab onto here, if you get a yellow / straw box warning click the Post button again

***********************************************************************************************************************************

Mike Robinson
Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - 26_Aug_2020
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Re: broadband

manditey_0-1605977746605.png

 

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