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broadband not working same time of day

For the last week our internet has dropped out for 3 hours and its roughly at the same time every day. Always drops around 3pm and comes back at 6pm

I have tried rebooting and restoring to factory settings during this time but it does not work. The internet lights continually flashes green.

does anyone else have this problem?

Devon Area

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Alessandro Volta
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Re: broadband not working same time of day

Best way to monitor you connection and get/keep a record of any dropouts is to Set up a free BQM (only takes 1 minute) - to continually monitor the state of your connection and any dropouts, 24/7/365 and it keeps a visual record of all of your network disconnection data. Useful in any discussions with VM. If it doesnt show any regular disconnections i would suspect that it is just losing the wifi connections.

https://www.thinkbroadband.com/broadband/monitoring/quality

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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