Menu
Reply
Retrograde77
  • 26
  • 0
  • 1
Tuning in
244 Views
Message 1 of 5
Flag for a moderator

broadband dead for 8 hours now

As of around 12pm today my broadband has been out, checked the router status and internet is showing as access denied? Which also means my cable box no longer works either showing as service interrupted. No idea what's going on... Bill's been paid 😕

0 Kudos
Reply
newapollo
  • 6.55K
  • 1.02K
  • 1.63K
Very Insightful Person
Very Insightful Person
230 Views
Message 2 of 5
Flag for a moderator

Re: broadband dead for 8 hours now

Hi Retrograde77,

Have you looked at Check service status at the top of the page? You can also a run a test on your equipment from there.

If nothing is showing  you could also try the  Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click to mark as a Helpful Answer or use Kudos to say thanks


0 Kudos
Reply
Retrograde77
  • 26
  • 0
  • 1
Tuning in
219 Views
Message 3 of 5
Flag for a moderator

Re: broadband dead for 8 hours now

Hey, yeah first thing I tried, all green across the board 😕

0 Kudos
Reply
jpeg1
  • 4.78K
  • 264
  • 773
Superstar
158 Views
Message 4 of 5
Flag for a moderator

Re: broadband dead for 8 hours now

Phone 150 and report it as a fault. They can do a remote check of your line. 

0 Kudos
Reply
Serena_C
  • 844
  • 39
  • 82
Forum Team
Forum Team
71 Views
Message 5 of 5
Flag for a moderator

Re: broadband dead for 8 hours now

Hi @Retrograde77

 

Welcome back to our Community Help Forum 🙂

 

Sorry to hear you are having issues with your broadband, I understand how frustrating this must be.

 

I have taken a look at your account and can see that you have an engineer appointment booked very soon to look into this further, please do keep us posted on how things go with your appointment.

 

Best wishes,

 

Serena

0 Kudos
Reply