Menu
Reply
  • 12
  • 0
  • 0
Joining in
208 Views
Message 1 of 22
Flag for a moderator

broadband constantly dropping out!!

Hi all,

For a few weeks now I have been experiencing issues with the router repeatedly losing connection. 

I have tried rebooting and also resetting, neither has helped.

It has now got to the point where it is dropping out at least 10 times a day and sometimes takes awhile before we can get back online.

When this happens the router power light stays yellow and no other lights flash.

Thinking it could be an issue with the hub?

Can I get some help with his issue?

0 Kudos
Reply
  • 3.67K
  • 288
  • 516
Superfast
204 Views
Message 2 of 22
Flag for a moderator

Re: broadband constantly dropping out!!

Could you access your router using http://192.168.0.1/ or http://192.168.100.1 for modem mode . You shouldn't need log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs? Please copy/paste this data as text, split between multiple posts (Sometimes you have to click 'Post' twice due to an error message).

Could you please create a BQM (Broadband Quality Monitor) here, and post the live link?

0 Kudos
Reply
  • 12
  • 0
  • 0
Joining in
193 Views
Message 3 of 22
Flag for a moderator

Re: broadband constantly dropping out!!

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13310000001.540256 qam25
22030000000.740256 qam9
3211000000140256 qam10
4219000000140256 qam11
52270000000.740256 qam12
62350000000.540256 qam13
72430000000.540256 qam14
82510000000.440256 qam15
92590000000.240256 qam16
102670000000.440256 qam17
112750000000.740256 qam18
122830000000.940256 qam19
13291000000140256 qam20
142990000001.240256 qam21
153070000001.240256 qam22
163150000001.240256 qam23
173230000001.540256 qam24
183710000002.240256 qam26
193790000002.240256 qam27
203870000002.240256 qam28
213950000002.240256 qam29
224030000002.240256 qam30
234110000002.540256 qam31
244190000002.740256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.311233283262
2Locked40.3148694111837
3Locked40.312449088372
4Locked40.913362196560
5Locked40.3164254107170
6Locked40.3168438112369
7Locked40.313147798883
8Locked40.9135147115262
9Locked40.3138442113537
10Locked40.3134239124132
11Locked40.9131637134601
12Locked40.9123689123875
13Locked40.3120396123538
14Locked40.311743799703
15Locked40.3113382106506
16Locked40.311321099460
17Locked40.3116777102870
18Locked40.985289110511
19Locked40.37972598076
20Locked40.97857085708
21Locked40.97689890075
22Locked40.97779790152
23Locked40.37859983079
24Locked40.37948483159
0 Kudos
Reply
  • 12
  • 0
  • 0
Joining in
189 Views
Message 4 of 22
Flag for a moderator

Re: broadband constantly dropping out!!

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1462000004.9512064 qam1
2257999854.875512064 qam4
3326000004.85512064 qam3
4394000004.875512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
0 Kudos
Reply
  • 12
  • 0
  • 0
Joining in
187 Views
Message 5 of 22
Flag for a moderator

Re: broadband constantly dropping out!!

Network Log

Time Priority Description

06/11/2020 17:40:35Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2020 17:36:12noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2020 17:35:32Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2020 17:33:22noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2020 17:32:45Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2020 17:00:30Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2020 17:00:30criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2020 16:59:38Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2020 16:50:28noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2020 16:49:24Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2020 16:41:46noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2020 16:41:39Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2020 16:41:30noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2020 16:41:25Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2020 16:32:26noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2020 16:32:20Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2020 16:26:23noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2020 16:26:20Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2020 16:20:47noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2020 16:19:7Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
0 Kudos
Reply
  • 3.67K
  • 288
  • 516
Superfast
182 Views
Message 6 of 22
Flag for a moderator

Re: broadband constantly dropping out!!

A lot of Pre & Post RS Errors on the downstream channels.

Way too many errors in the network log in a short period of time.

Hopefully the BQM shows a bad line.

0 Kudos
Reply
  • 12
  • 0
  • 0
Joining in
139 Views
Message 7 of 22
Flag for a moderator

Re: broadband constantly dropping out!!

https://www.thinkbroadband.com/broadband/monitoring/quality/share/2c1c9530e309466a2f6e040ae925bc1787c0698b
0 Kudos
Reply
  • 12
  • 0
  • 0
Joining in
133 Views
Message 8 of 22
Flag for a moderator

Re: broadband constantly dropping out!!

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/2c1c9530e309466a2f6e040ae925bc1787c0698b]My Broadband Ping[/url]
0 Kudos
Reply
  • 12.28K
  • 950
  • 1.58K
Alessandro Volta
125 Views
Message 9 of 22
Flag for a moderator

Re: broadband constantly dropping out!!

Were you downloading or streaming between 09:30 and 11:30 this morning ?

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
0 Kudos
Reply
  • 12
  • 0
  • 0
Joining in
123 Views
Message 10 of 22
Flag for a moderator

Re: broadband constantly dropping out!!

My BQM 

0 Kudos
Reply