Been having broadband problems since before christmas and when I phone up normally get an automated message to say the box needs rebooting so allow virgin to do that but guess what problem starts again soon after the router starts up!. Various calls to 150 only to be fobbed off - last one said my wifi was disabled - don't know how as was connected to it at the time. Checked the router and sure enough it says wifi is disabled but all the wifi devices are shown as connected!
To add to that one of our tv box is playing up - picture constantly breaking up but the support people say its probably because of the broadband problems! Thanks not!
I have 4 kids trying to do their school work and I'm trying to study for a degree - all of which is proving impossible.
I'm paying for a service that I am not getting - not happy! Send an engineer to investigate please - or get your disconnections people to get in touch as I have had enough!
Post the Network, Upstream and Downstream logs from the hubs admin pages back here as text
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