Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
I'm sorry to hear about the issues you have been having with your broadband connection.
Checking our systems, I can see that there is a fault open that is affecting you. The details of that are here:
- Fault reference number: F010335479
- Estimated fix time: 24 FEB 2023 18:00
- Description: You might find that your Virgin Fibre, Voice and Virgin TV services are intermittent, with the picture freezing or disappearing now and then. We are sorry and our engineers are working hard to resolve this for you.
I have made a note of this on your account so the relevant teams are aware you are affected and this will ensure the account is assessed automatically for automatic compensation once the fault is closed as resolved.
If there is anything else we can do, let us know.