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bad everthing

I was  asked to connect to this site - as the connection we have is crap always dropping - have reset and rebooted the system many times - no support no one gives a damn - working frim home so it is very important for connection - Wife is a specialist nurse - has covid team meetings when working from home  - and the times it drop  is so frequent -  so has to use her phone and mobile network, Virgin do not care as long as they get thier monthly payment . 

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Alessandro Volta
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Re: bad everthing

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting your district. Be aware that it isn't a manned line.

Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.

If everything above is OK we need do some more troubleshooting; to start with …

Disable any VPNs that you have running.

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a 'Live Link' to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.

A Guru will be along soon to decipher the info.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Alessandro Volta
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Re: bad everthing

What exactly drops? Wired or WiFi connections?


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I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
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Re: bad everthing

tried the text messaging - still waiting a call back / reply from last Saturday - 

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Re: bad everthing

could not find it to check staus
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Re: bad everthing

on ocassion both but more Wifi
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Re: bad everthing

Hi there @Dsethi

 

Welcome to our Community and thanks so much for your post - I was very sorry to understand that you've been having some issues with your broadband connection recently. I am also working from home so certainly can appreciate the importance of a working stable connection. 

 

I have located your account for you and can see it has been over a week since your last reboot. We have no known area issues listed for your region and no errors showing either. All your signal levels are where we would expect them to be for your package and speed. 

 

 

Are you still having issues with your connection since your post last week? If so, please reboot at your earliest convenience. If then you're still having issues, please follow the instructions provided by our user @MikeRobbo for a BQM so we can see if your connection is indeed dropping out. 

 

Cheers

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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