Both my wife and I have zoom and MS teams freezing or saying 'unstable network everyday since I joined 1 month ago. Apparently no service issues in the area, download and upload speeds are always near 200mbps and 20 mbps respectively. WiFi signal is good and used the app to test this. Happens on wired connection as well. Hub 3 is in router mode, tried restarting etc.
Even Netflix switches to low quality mode on occasions.
Had no issues at all with previous provider (now tv) at different address and your network supposed to be 3 times faster?
Lot of others seem to be reporting the similar issues suggesting the hub 3 is not up to the job, but I cannot see solution.
Appreciate if you can suggest how to improve this.
The Hub 3 is an uninspiring piece of kit, but it is competent as a cable modem, and basic entry level wireless router. It sounds to me like you have a latency problem, as that affects video calls (and gaming and live-streaming) most of all, and that's rarely a hub fault, but may be down to a poor connection to VM's network.
There's some things that can be checked, as a start, connect to the hub by clicking on this link http://192.168.0.1/ That should pull up the log in page for the hub. But don't log in, just click on the link "Check router status" That'll bring up a window with five tabs. Open the Downstream tab. Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as text, not screenshots. Post that, do the same for the Upstream and Network log. You'll get an error message when you post the Network log, just click on "post" a second time.
Then we can check for any obvious problems with power, noise or error counts. If that's good we can move on to other checks.
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Thank you for reaching out to us in our community and welcome, I am sorry to hear your Zoom and Team meetings are freezing, I have had a look our end and cannot see any issues at all everything is in green, if you are still having issues I advise you to set up a free “Broadband Quality Monitor” to continually monitor the state of your connection and record any network dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with us.
Make sure you uncheck the “ignore ping from WAN side” box in the settings if you see a wall of "red" - note it will take an hour or two to start seeing a sensible picture. please run this for 72 hours and post the results here so we can have a further look into this for you.
I have run the broadband quality monitor for a bit over a week now and posted the results below. There does seem to be a number of occasions were the latency spikes. Could this cause the issues we are experiencing with Zoom and MS Teams freezing? If so what can be done about it?