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YouTube won’t play on all devices

New customer with a Hub 3.0

 

YouTube does not load or play on any of our family devices - iPhones, android phones, iPads and laptops - over WiFi. 


YouTube works fine on 4G.

 

Any idea what’s going on here and how I can fix it. 

many thanks

 

 

 

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Alessandro Volta
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Message 2 of 41
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Re: YouTube won’t play on all devices

Disable websafe in your online account


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Message 3 of 41
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Re: YouTube won’t play on all devices

Thanks for the reply Gary.

that didn’t work. Anything else I can try?

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Alessandro Volta
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Re: YouTube won’t play on all devices

Did you disconnect off the WiFi then reconnect again after making the change?


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Re: YouTube won’t play on all devices

Yes

1 Turned off Websafe

2 Turned off router

3 Turned on router

4 Turned off wifi

5 Turned on wifi

YouTube still not working.

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Alessandro Volta
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Re: YouTube won’t play on all devices

What happens exactly?


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Message 7 of 41
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Re: YouTube won’t play on all devices

YouTube videos don’t play. They show as a black screen with white loading wheel. This happens on all devices on apps and over browser. 

very frustrating as daughters are big YouTube users.

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Alessandro Volta
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Message 8 of 41
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Re: YouTube won’t play on all devices

If using a browser, does the YouTube site actually load?


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Re: YouTube won’t play on all devices

What happpens is page loads as normal. You can see all the tiles and you can search etc but once you click to play it goes to a black screen and the white loading wheel.

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Alessandro Volta
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Re: YouTube won’t play on all devices

Try it through a browser such as Chrome or Firefox.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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