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Jamesy1234
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You have no access to home broadband

I have used the Virgin Media Connect app with no issues for ages, but when I looked at it today, I am greeted with Nothing to see here... on the home screen, when I look at the Broadband tab it says You have no access to home broadband. What's going on? I have no problem with my broadband, WiFi and TV but the app is not accessing the hub.

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g0akc
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Re: You have no access to home broadband

There have been a few similar threads recently - you can see if you search on these forums.

I suspect some login information may have changed/reverted (at the VM end).  Check what login/email you're using and see if there's another associated with your account - probably the first email address you signed up with?

Otherwise reinstall the app and try again?

I didn't bother using the app as you can manage the hub via its management pages instead.

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I know a bit about Wi-Fi, Telecoms, and TV as I used to do it for a living but I'm not perfect so don't beat me up... If you make things you make mistakes!
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Martin_N
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Re: You have no access to home broadband

Hi Jamesy1234,

 

Thank you for your post. 

 

I'm very sorry to hear about the issue you're having with the connect app. 

 

Have you been able to check the points made by g0akc?

 

^Martin

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Jamesy1234
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Re: You have no access to home broadband

Yes, reinstalling the app sorted it. Thanks. 

David_Bn
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Re: You have no access to home broadband

Thanks for the update Jamesy1234,

 

We're pleased to hear that this has now sorted the issue for you

 

Kindest regards,

 

David_Bn

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