Yes....It's the Perennial how do I order WiFi Pod Question

[JonB07]

All, can anyone point me to a link where I can request a WiFi pod? I've tried going through the Connect app to the usual dead end pointed out it seems by many others. I've tried logging in to my Virginmedia & chat to no avail. I've tried the WhatsApp route in chat again with no suitable outcome.

I have slow WiFi in two rooms (the best it's been is 17Mbs up & down in one of the rooms - it's currently non existent in one of the rooms and 6Mbs in the other). I have the Volt Ultimate bundle and I simply cannot seem to either get to any page or agent that can help.

Cheers,

Jon

[jbrennand]

Have you tried the "sales team" on  0800 064 3850 - and see what they say?

A VM person ought to be able to help when they get here - can take a day or two.

[Ayisha_B]

Hi @JonB07 👋,

Welcome back to our Community Forums and thanks for your post. 

After you run a scan via the Connect App, after 60 seconds, the app will let you know if there are any issues and will recommend WiFi Pods if they’ll help solve the problem. Sorry you were not offered this option.

I can see you have spoken to our team since and a technician visit has been booked for you instead regarding the issues you have been experiencing. 

Let us know how it goes so we can offer further support if required.

Thanks

[JonB07]

The app did recommend WiFi pods but try as I might I couldn’t order them. I wasted two days on WhatsApp & 3 hours waiting on chat before I gave up & rang. I know the engineer will walk in & in the space of a quick couple of tests will tell me he’ll have to order the WiFi pod.

[Ayisha_B]

Let us know how the visit goes so we can offer further support if required.

If you find the issues persist, we can most certainly get the Pods ordered.

[JonB07]

So engineer visited. Remade F type. Incoming RF on Coax was on the edge so fitted a booster. VMConnect app ran. Improved throughput where there’s good coverage👍🏻. As I predicted no change on WiFi coverage where there’s poor coverage. Connect app confirms this & leads me into the Gordonian knot that is chat, WhatsApp with no suitable responses to route me to any ability to order a WiFi pod which is apparently FOC for customers on Volt packages. Is this contact avoidance intentional? It seems designed to be so?

[Alex_RM]

Thanks for the update JonB07,

So we help with the Wifi pods, I've popped you over a private message.

Alex_Rm

[JonB07]

Stop the press! Apparently because the test system is seeing something else awry it will not let the help desk team to order a WiFi pod even though the other issue doesn’t have anything to do with WiFi coverage 

[JonB07]

I suspect it’s either the latency which is 10664ms or Jitter which is 581ms but there’s 0% packet loss.