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Yellow light on hub 3

Hello, My virgin hub 3 has a yellow light and speed is good but the quality is not.

When playing online games on my PC which is connect to modem directly via ethernet, I get intermitted desync and steaming games over the internet is another story, it works fine at first but like 5-10 minutes later, you can notice that the game graphic are getting slower until it fails due to poor internet quality, get similar problem on other devices which are via Wi-Fi as well.

if you are using the internet for watching on demand or downloading stuff, do not notice a issue.

I tried rebooting and pressing in the reset to factory setting and checked all connect are tight.

any idea??? 

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