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TownsFamily
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Yellow light Hub 3 Constant

Picked our box up today.  Installed and plugged in correctly.

 

Yellow light constantly on despite us getting a signal and connection with one device.  Speed is very slow standing next to router and we ordered 350mb. Probably getting close to 50mb-80mb on and off.

 

Tried all of the problem solving solutions on here all night relating  to yellow light and feel we may need an engineer.

Is there anything else to try that has not already been suggested in the forum.  Thanks 

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jbrennand
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Re: Yellow light Hub 3 Constant

Call it in on 150 (VM Phone) or 0345 454 1111 (any other phone) and see what they say when they test the connection. Calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly. Although some people are still reporting getting through fine at other times with no long waits

If you get cut off after an automated reboot cycle, just call back in a couple of minutes as the system should know that you have just been on and it hasn’t helped and put you in the queue. Or try options 1,1,4,4, “thinking of leaving” - they usually pick those calls up quickly and then transfer you to the appropriate queue (or cut you off !).

You can also text them on 07533 051809 include account name/number and what the issue is – replies usually take longer.

A VM person should pick this up here and respond, but it can take 5-10 days for them to get here.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
TownsFamily
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Re: Yellow light Hub 3 Constant

Thank you. 

automated bot ran a test on the broadband but showed no fault. 

The yellow light still remains. 

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jbrennand
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Re: Yellow light Hub 3 Constant

So what are the issues exactly? Can you connect all devices to the network on wifi or ethernet? b Is it just poor speeds tyou are getting? Or something else ?

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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