I am getting intermittent and slow wifi connections with my Tivo, SMART tv's, Android box (pretty much all Wi-Fi devices). The Power light on my Hub used to be white but now shows constant yellow. Tried restarting and factory reset several times with no change.
Called Virgin Team and they say there is no problem, therefore nothing can be done.
Hi, thanks for your reply. I had used their online troubleshooting and after a factory reset it suggested you contacted them. When I did i was told that because I could connect to the Internet (although not at all times) there was no fault, and the light didnt mean anything!!!
The yellow LED is not for any stated functional mode for the hub, so on its own it is a defect. On a practical level, yellow LED's reported here do seem heavily correlated with poor or no connection. And as said, it's a safety fault if the displayed colour is incorrect.
So long as the hub isn't evidently overheating then you're probably OK to keep using it until a replacement is sorted, but I'd not leave it on overnight myself.
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Thank you for your reply. I am new to this forum and don't quite get how it works yet. Can you please explain how you obtained my details? The Virgin account is in my wife's name (on which I am authorised) and I did not supply any details when signing up for the forum. I don't understand how you can send me a new hub?
Thanks for getting back in touch, I'm very sorry to hear that a Super Hub 2 has been sent as a replacement to your Hub 3. This is something I can look into sorting out for you. I'll just drop you a pm to get some more details, just look out for the purple envelope at the top of the page 🙂