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Xbox not connecting to wifi

Hi for some reason my Xbox and my sons Samsung phone are not connecting to my WiFi but my phone and my wife’s phone are please can you help?

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Very Insightful Person
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Re: Xbox not connecting to wifi

what happens when you try?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Xbox not connecting to wifi

Thank you for your post Danwhy77.

 

We would always advise that if possible any devices which need the most reliable and stable connection to be done so through ethernet as WiFi could be affected by a number of things including other electronic devices in the property. 

 

Could we please confirm if an error message shows for you when you try to connect to the WiFi? If you perform a pin hole reset on the Hub you can then ensure the information on the base of your Hub is the correct information to input into new devices. 

 

Let us know how these checks go. 

 

Thank you, Emily.

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