Wrong power cable for Hub 3

[Reddog2926]

Finally recieved my Virgin Media Hub 3 tonight and they’ve sent the wrong power cable in the kit. It’s supposed to have a blue tag and ours doesn’t nor does it actually fit into the power socket on the hub 3.

Im posting this so someone at Virgin Media can organise a new one to be sent. Have tried to call customer support tonight but nobody answered.

This is so so so incredible frustrating! 

[edingirl]

We have the same problem!! Got our hub today, tried to install it and was wondering why it wasn't working, our wire also does not have the blue tag and from seeing posts on this forum... not the first time VM has done this mistake, so frustrating! 😡 Hopefully someone from VM can get in contact with us and sort out this situation.

[Reddog2926]

I know right, so frustrating because we’ve just moved into a new flat and need wifi asap

[edingirl]

Same here! We ordered it for today as we needed it starting today, but I guess not

[Martin_N]

Hi edingirl,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the wrong power cable. 

We can certainly look into this for you. 

I will private message you now to confirm some details. 

^Martin

[Reddog2926]

?!?!?!

I called customer support this morn @Martin_N and they said a technician would come on Friday … haven’t received any confirmation through email or text of this …

also, why just the reply to @edingirl? I was the one who posted the orginal post.

[Reece_MH]

Hi Reddog2926 👋

I'm very sorry to hear about this experience. I'm going to send you a private message now, so we can look into this for you, and confirm.

Please look out for it in the top-right, white envelope.

Cheers,